CREDIT CARD AUTHORIZATION
PAYMENT & REFUND POLICY
“The Client” agrees to pay:
- All projects are expected to be paid in full unless the designer unless the Designer has the option to provide a payment plan/deposit
- If a payment plan/deposit is provided by the designer, a payment schedule will then be worked out by the designer. All Remaining balances will be due once all revisions on the design draft(s) have been completed and work is approved for final files or publishing.
- All unpaid invoices are cancelled within 14 Business Days unless otherwise discussed and provided any extension by Melanin Marketing LLC.
- All credits/free offers are to expire after 30 days of no response.
- The Client will be assumed to have accepted the Goods & Services unconditionally unless a claim that the Good(s) & Service(s) are defective, is made within 24-48 hours from the date of deliveries goods or services.
- If a project is canceled by “The Client”, for whatever reason, the initial deposit is forfeited and acts as a cancellation fee.
- There is no refund on Domain Purchases, as well as any 12-month hosting that is purchased when domain name is purchased.
- Absolutely no refunds are issued after labor has been placed into project.
- No final artwork or files without watermarking will be delivered until final invoices are paid in full. Draft files (revision files, unselected logo proofs, premium paid fonts and themes, .PSDS,) remain the property of Melanin Marketing LLC. Logo Files are only sent once the project has been fully completed, in the formats of 1 each: .JPG / .PNG / .PDF / .PSD format.
Please Read: All project deposits are non-refundable & our Terms and Conditions serves as your contract. Once your invoice is paid, you are agreeing to all of the terms of service listed here and that were emailed.
COMPLETION & REVISIONS
Graphic Design Projects completion time varies from anywhere from 1-2 weeks and up to 21 business days when content is submitted for said project. This does not include the revision stages.
Web Design Projects completion time varies from 4-6 weeks when content is submitted for said project. This does not include the revision stages. All projects are calculated by 7 working business days (1 full week), with the exception of holidays, company vacations, observed holidays and weekends. Being that we work really fast, we want to acknowledge we may or may not send out a daily/weekly update. If you are missing something from your client brief that may delay the completion time or we have an emergency, an email will be sent notifying of such.
If you are to have server issues that prevent us from transferring files to your server or delay in information, incorrect login information where we cannot produce your website in time
advertised, we are not responsible from the completion time being delayed.
The Revision Stage is not included in the completion time. Revision Stage can be from anywhere from 1 business day up to 10 business days. 10 days is ample time to communicate with us on what to change, etc so we can move forward with other projects and you can move forward with your launch.
Once you have submitted all of your revisions in your package and project is emailed, made live/published, or logo files emailed over, the remaining revisions in which you did not use EXPIRE immediately. Once your project is live from production that concludes our production for the hired project, but not our business relationship!
We have the right to decline any project at any moment for any reason without disclosing a reason and/or refund you the deposit if work has not been started. We have the right to refund any project if client insists on being aggressively indecisive, combative, rude or disrespectful to any team members, picky, difficult or if we find your project “un-accomplishable”.
CLIENT RESPONSE TIME
“The Client” is responsible for providing all information requested for their project in a timely manner. If there is a delay on your behalf, the completion date of your project then changes.
If “The Client” fails to respond for whatever reason within 30 days, we will mark the project complete again forfeiting the initial deposit labeling the project “Abandoned”. This falls under our “Disappearing Act” policy.
- After 45 days of no communication there will be a $150 restart fee.
- After 60 days, your project (deals, credits and/or free offers) is forfeited, and no refund shall be issued. Your entire project will be marked as cancelled and any design or coding will be removed off the server.
Any time your project comes to this extreme decision, our company will no longer do business with your brand. We know certain information takes time to acquire to email us & we also know life happens, which we respect and will place your project to start later than scheduled if communicated. All we ask is to be courteous & keep in contact and reiterate that you need more time to gather information for the project and/or to submit changes during the revision stage.
In good effort, our team will ONLY send 2 “courtesy check in” (dated email) if we have not heard from you within 30 days of the initial invoice.
“The Client” is responsible for submitting all material, products and other information needed to begin their project to our email or point of contact stated on the invoice.
If requested information is not submitted once completed, You, “The Client” is responsible for uploading any remaining information and/or products.
The production of any original design work automatically deems Melanin Marketing LLC, the author and therefore the owner of such work. All projects are not to be advertised via social networking sites before completion or final payment has cleared. That is breach of contract and projects can be left as is as well as forfeiting your deposit.
ADDITIONAL INFORMATION
Hours of Operation: Monday – Friday: 10 AM – 7 PM eastern standard time. We do not operate on Weekends, Holidays. Any artwork received outside of our hours of operation should be considered a courtesy.
If we have an out-of-office emergency that requires a delay in service, you will be notified immediately within your promised completion time.
We have the right to decline any project at any moment for any reason without disclosing a reason and/or refund you the deposit if work has not been started. We have the right to refund any project if client insists on being aggressively indecisive, combative, rude or disrespectful to any team members, picky, difficult or if we find your project “un-accomplishable”.
Also, At all times all correspondence is done via email, that is to protect You, “The client” and Me, as “The Designer” from hearsay. It is done so to keep a paper trail for records to avoid miscommunication and that can be used for clarification, if needed. If you would like to proceed understanding this policy, we can move forward. If not, we can email over highly recommended colleagues that accept verbal consultations.
LAST UPDATED: 2/5/21